Returns & Refunds

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What is your return policy for dog products?

We have a 30-day return policy for all our dog products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it.

What condition does the product need to be in to be eligible for a return?

The product must be in its original packaging and in new, unused condition to be eligible for a return.

Can I exchange a product instead of returning it?

Yes, we will issue a full refund for your returned product, as long as it is in new, unused condition and returned within 30 days of purchase.

How do I initiate a return?

You can initiate a return by contacting our customer service team via email or phone. We will provide you with instructions on how to return the product.

Can I change or cancel my order after it has been placed?

If you need to make changes to your order, please contact us immediately. We will do our best to accommodate your request, but please note that orders are processed and shipped quickly, so changes may not be possible.

Do I need to pay for return shipping?

Yes, you will be responsible for the cost of return shipping.